View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0001581 | Main CAcert Website | account administration | public | 2025-08-01 13:18 | 2025-08-17 12:23 |
| Reporter | alkas | Assigned To | |||
| Priority | normal | Severity | major | Reproducibility | sometimes |
| Status | new | Resolution | open | ||
| Platform | Main CAcert Website | OS | N/A | OS Version | stable |
| Product Version | 2017 Q4 | ||||
| Target Version | 2017 Q4 | ||||
| Summary | 0001581: If an user employes PING Email mechanism without success, the error message is too vague and ambiguous | ||||
| Description | The error message: Email Address given was invalid, or a test connection couldn't be made to your server, or the server rejected the email address as invalid gives 3 possibilities at once. The function used is checkEmail, which can give more detailed reason. In the recent state, the user cannot get anything more specific about the error. Users do not receive PING Emails successfully and can do nothing with that error. This is true especially if the user new Email address belongs to a public server (@gmail.com, @free.fr, @gmx.de, @volny.cz,...). A suggestion: (1) Report a more specific error message, at least. (2) The server ping,cacert,org is used for sending PINGs. Use the CAcert Email server (email.cacert.org) to send PINGs instead, or let the user chose. The software module concerned is www/index.php | ||||
| Steps To Reproduce | Try to add an Emai address to your account. Use the standard web interface: menu Emails, function New. Alternatively, try to add a new domain. | ||||
| Tags | add Email | ||||
| Reviewed by | |||||
| Test Instructions | Try to add an Emai address to your account. Use the standard web interface: menu Emails, function New. | ||||
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The suggestion (1) should be already fulfilled: after an error message there is the line $_SESSION['_config']['errmsg'] .= " \n$checkemail \n"; which should copy (after new line) the answer of the checkEmail function, i.e. whole return string. A question will be sent to the complaining user. |
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PING Email goes to users via ping.cacert.org, but that server has only IPv6 address. Some users exist, whose systems are only IPv4 addressed. Those users cannot receive the PING Emails, so they are unable to add a new Email addresses or domains. |
