View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0001592 | Main CAcert Website | certificate issuing | public | 2026-08-02 09:01 | 2026-08-16 15:17 |
| Reporter | L10N | Assigned To | |||
| Priority | immediate | Severity | major | Reproducibility | always |
| Status | new | Resolution | open | ||
| Platform | Main CAcert Website | OS | N/A | OS Version | stable |
| Summary | 0001592: Cert issuing issue | ||||
| Description | Certs can / cannot been issued / renewed. | ||||
| Steps To Reproduce | ERROR When I try to create a new client certificate at https://www.cacert.org/account.php?id=3, I receive the following error message: "I didn't receive a valid Certificate Request, hit the back button and try again." Even I followed before the link "Here is a link to that procedure. and copied the CSR created at https://community.cacert.org/clientcert to the form. | ||||
| Additional Information | NO ERROR but on https://www.cacert.org/account.php?id=5 I can still renew old certificates | ||||
| Tags | block, ca-cacert, certificates, client certificate, client certificate generation webapp, CSR | ||||
| Reviewed by | |||||
| Test Instructions | |||||
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CAcert.org Zuwachs in den letzten 12 Monaten Datum Neue Benutzer Neue Assurer Neue Zertifikate 2026-08 0 0 0 2026-07 41 0 0 2026-06 55 0 0 2026-05 38 0 0 2026-04 7 0 0 2026-03 0 0 0 2026-02 114 0 220 2026-01 80 1 290 2025-12 96 0 274 2025-11 141 0 316 Is this true: no certs since 03/2026 or is the statistic broken? |
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first e-mail at cacert-support@lists.cacert.org 28-04-2026, followed by others in May and June, but never a bug postet. |
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Information from Support (2. Aug. 2026): Dirk can see the OTRS tickets, and some were discussed on the Matrix chat. I know that 1. WoT and the signer are still located in Ede, 2. CATS is down, 3. all other services incl. OTRS run on an emergency system at Dirk's home, and 4. the email server don't send to the most of servers die to a flaw in the CAcert's DNS, so the mail server is considered as an insecure one. OTRS mailings work. I think the system in Ede should be repaired, and the emergency system content should be copied there. Also the certs issuing should be fixed. |
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Information from Support (3. Aug 2026): in the OTRS I can see about 5 users/members complaining that no cert can be issued, and there is about 5 other members who cannot create account or add an email address. |
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An user tried to renew an existing cert and wrote on 7. Aug.: I did test on my existing server certificate. Renewal does generate a new certificate, but the CN is empty - only a country code (C=NL) is included in the "fresh" certificate. -- Ed V. |
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Brian McCullough <bdmc@bdmcc-us.com> Date: Wed, 12 Aug 2026 at 14:11 I have just been talking to Dirk, and he reports that Jan is almost completely moved in to the new place, and is out of the old one. He also said that he will talk to Jan again about the urgency of this issue and try for a resolution before the end of the week. |
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From Support/Aleš by e-Mail: Statistics-03-04-05-06-07(26) ============================= Due to critical emergency state pending since Feb 28, 2026, only the following: User complaints: 32 Accounts deleted: 6 Deletion unconfirmed: 7 I always have to reply: "Sorry, please wait..." Aleš |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2026-08-02 09:01 | L10N | New Issue | |
| 2026-08-02 09:01 | L10N | Tag Attached: block | |
| 2026-08-02 09:01 | L10N | Tag Attached: ca-cacert | |
| 2026-08-02 09:01 | L10N | Tag Attached: certificates | |
| 2026-08-02 09:01 | L10N | Tag Attached: client certificate | |
| 2026-08-02 09:01 | L10N | Tag Attached: client certificate generation webapp | |
| 2026-08-02 09:01 | L10N | Tag Attached: CSR | |
| 2026-08-02 09:05 | L10N | Note Added: 0006368 | |
| 2026-08-02 09:12 | L10N | Note Added: 0006369 | |
| 2026-08-03 16:49 | L10N | Note Added: 0006372 | |
| 2026-08-03 16:50 | L10N | Note Added: 0006373 | |
| 2026-08-10 15:14 | L10N | Note Added: 0006374 | |
| 2026-08-12 19:38 | L10N | Note Added: 0006375 | |
| 2026-08-16 15:17 | L10N | Note Added: 0006376 |
