View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|0000879||Main CAcert Website||website content||public||2010-10-10 22:37||2013-05-01 10:14|
|Priority||normal||Severity||minor||Reproducibility||have not tried|
|Summary||0000879: CAcert must update the web page on disputes, and include an explanation how to file a dispute (a20091206.1)|
R filed a dispute through Paypal, which is the normal approach in case seller (here CAcert) is not providing the agreed service after a payment made through Paypal. However, this was not a generic buyer/seller issue, but a case where both buyer (R) and seller (C) are member of CAcert, and have a dispute regarding a CAcert service. As a result the CCA applies, and this dispute should be handled through CAcert arbitration. R claimed in his defense that he did not know how to file a dispute. The suggested link on the web site (https://secure.cacert.org/disputes.php?id=0) is not a generic dispute filing page, but only addresses the dispute of an email address or a domain name, and both are not relevant in this particular case. Therefore I rule:
1. R should have used the CAcert arbitration system to resolve his issue. However, since he was very cooperative once informed, he will not be fined on this.
2. CAcert must update the web page on disputes, and include an explanation how to file a dispute
probably https://secure.cacert.org/disputes.php?id=0 needs to be updated ....
eg. modify text under https://secure.cacert.org/disputes.php?id=0
or redirect to a wiki page
Probably explanation about disputes in general, link to CCA, link to wiki with further info, and maybe still include email dispute and domain dispute as special dispute cases
|Tags||No tags attached.|
The current implementation of the menu items below "Disputed/Abuses" is at least doubtful, see for example https://wiki.cacert.org/Arbitrations/a20111204.3 (the part on the account problem).
current menu section:
* More Information
* Email Dispute
* Domain Dispute
* Help on Disputes
* Email Dispute
* Domain Dispute
is more appropiate ?
where "Help on Disputes" explains the next two menu choices and also the 3rd variant, to write an email to email@example.com in case its not an email or domain dispute
https://secure.cacert.org/disputes.php?id=0 says nothing how to handle "other" disputes.
CCA 2.3.3 defines -> 2.3 Obligations
You are obliged
3. to submit all your disputes to Arbitration (DRP => COD7).
but says not how to submit a dispute
later on -> 3.2 Arbitration as Forum of Dispute Resolution
You agree, with CAcert and all of the Community, that all disputes arising out of or in connection to our use of CAcert services shall be referred to and finally resolved by Arbitration under the rules within the Dispute Resolution Policy of CAcert (DRP => COD7).
doesn't say it either
under -> 3.5 Communication
Notifications to CAcert are to be sent by email to the address support at CAcert.org.
there is a definition "notifications to sent to given address", but disputes are not named here.
a) either CCA needs to be updated by writing ... filing dispute by sending email to firstname.lastname@example.org -or-
b) explain it in detail under https://secure.cacert.org/disputes.php?id=0
write an email to email@example.com
with subject: Dispute filing - short subject
text: explain your dispute
what does email disputes mean?
what does domain disputes mean?
remove email disputes and domain disputes link and integrate them in the "Help on Disputes" page ?
|2010-10-10 22:37||Uli60||New Issue|
|2010-10-10 22:40||Uli60||Description Updated|
|2012-01-05 17:11||Ted||Note Added: 0002763|
|2012-01-05 17:12||Ted||Note Edited: 0002763|
|2012-02-22 03:40||Uli60||Note Added: 0002863|
|2012-11-29 20:40||Uli60||Relationship added||related to 0001117|
|2013-05-01 10:14||INOPIAE||Relationship added||related to 0001104|