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IDProjectCategoryView StatusLast Update
0000017Main CAcert Websitemy accountpublic2013-01-13 13:44
Reporterhomer Assigned To 
PrioritynormalSeverityminorReproducibilityalways
Status closedResolutionno change required 
Fixed in Version2006 
Summary0000017: 0000025 Tverify fails when ID picture size is too big
DescriptionA user's reported having trouble while inserting an image in the Tverify system.

The image seemed too big to be downloaded by the server.

He scaled down the image (image/png) and then was able to complete the Tverify form to get the 150 points.
Message original

Sujet: Re: [CAcert-Support] tverify.cacert.org broken?

Date: Sun, 26 Jun 2005 19:36:53 +0200

On Sun, Jun 26, 2005 at 07:13:17PM +0200, Guillaume ROMAGNY (thawte cert) wrote:

>> Guillaume ROMAGNY (thawte cert) a écrit :

>>> > Hi Robert,

>>>> >> Your request would not gain you any more points and will not be taken any further.You have 120 points already and you would have been issued up to 90 points.

>> I do not know if there is a limit in the size of the pictures you can send !

This was the right suggestion. When scaling down the image it worked.

Maybe there should be an explicit message that there was a problem with the uploaded image. Just silent downgrading of the points is not a very good idea from my point of view because it confuses the users.
Hi.

Robert Schiele wrote:

>> Your request would not gain you any more points and will not be taken any further.You have 120 points already and you would have been issued up to 90 points.

Looking at the source code:

The message is shown if you have more than $max points, already

$max = 90 points means, that $nofile != 0

$nofile is set to 1 if :

    *

      content type isn't image/png, image/jpg, image/jpeg, image/gif
    *

      $photoid['error'] != 0

So there is something wrong with you image, I think.

(unofficial answer and I cannot check if your file actually arrived, but maybe you try again with a smaller picture)

Chris

Additional InformationComments

linked to Thawte Notary

Set status to Open, 2005-06-26
TagsNo tags attached.
Reviewed by
Test Instructions

Activities

duane

2006-08-15 03:25

developer   ~0000484

Actually the browser will fail to upload the picture if it's too large, but not tell the user...

Issue History

Date Modified Username Field Change
2005-09-06 19:21 homer New Issue
2006-08-15 03:24 duane Status new => needs work
2006-08-15 03:24 duane Assigned To => homer
2006-08-15 03:25 duane Status needs work => solved?
2006-08-15 03:25 duane Fixed in Version => production
2006-08-15 03:25 duane Resolution open => no change required
2006-08-15 03:25 duane Note Added: 0000484
2007-10-24 06:11 evaldo Status solved? => closed
2013-01-13 13:44 Werner Dworak Assigned To homer =>
2013-01-13 13:44 Werner Dworak Fixed in Version => 2006