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IDProjectCategoryView StatusDate SubmittedLast Update
0001130Main CAcert Websitewebsite contentpublic2012-12-21 14:332014-11-21 06:49
ReporterUli60 Assigned ToUli60  
PrioritynormalSeveritymajorReproducibilityalways
Status closedResolutionno change required 
Product Version2012 Q4 
Target Version2014 Q3Fixed in Version2014 Q3 
Summary0001130: Replace DisputeResolutionPolicy.html with rev p20121213
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following p20121213
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<div class="comment">
<table width="100%">

<tr>
<td>
  Name: DRP <a style="color: steelblue" href="//svn.cacert.org/CAcert/Policies/ControlledDocumentList.html">COD7</a><br />
  Status: POLICY <a style="color: steelblue" href="//wiki.cacert.org/wiki/TopMinutes-20070917">m20070919.3</a><br />
  &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;           <span class="draftadd">DRAFT p20110108 p20121213</span> <br />
  Editor: <a style="color: steelblue" href="//wiki.cacert.org/TeusHagen">Teus Hagen
</a><br />
   Licence: <a style="color: steelblue" href="//wiki.cacert.org/Policy#Licence" title="this document is Copyright &copy; CAcert Inc., licensed openly under CC-by-sa with all disputes resolved under DRP.  More at wiki.cacert.org/Policy" > CC-by-sa+DRP </a><br /></td>
<td valign="top" align="right">
  <a href="//www.cacert.org/policy/PolicyOnPolicy.php"><img src="images/cacert-policy.png" alt="TTP-Assist Status - POLICY" height="31" width="88" style="border-style: none;" /></a><br />
  <a href="//www.cacert.org/policy/PolicyOnPolicy.php"><img src="images/cacert-draft.png" alt="TTP-Assist Status - DRAFT" height="31" width="88" style="border-style: none;" /></a>

</td>
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<h1> Dispute&nbsp;Resolution&nbsp;Policy </h1>

<h2 id="s0">  0. Introduction</h2>

<p>
This is the Dispute Resolution Policy
<span class="draftdrop">for CAcert</span>
<span class="draftadd">for the CAcert Community, consisting of CAcert Inc and Members who agree to the CAcert Community Agreement (CCA)</span>.
Disputes arising out of
operations by CAcert
<span class="draftadd">Inc</span>
and interactions between
<span class="draftadd">
Members
</span>
may be addressed through this policy.
This document also presents the rules for
resolution of disputes.
</p>

<h3 id="s0.1">  0.1 Nature of Disputes </h3>

<p>
Disputes include:
</p>

<ul><li>
    Requests for non-routine support actions.
    CAcert support team has no authority to
    act outside the normal support facilities made
    available to 
    <span class="draftadd">
    Members;
    </span>
  </li><li>
    Classical disputes where a <span class="draftadd">Member</span> or another
    assert claims and demand remedies;
  </li><li>
    Requests by external organisations, including
    legal processes from foreign courts;
  </li><li>
    Events initiated for training purposes.
</li></ul>

<h2 id="s1">  1. Filing</h2>

<h3 id="s1.1">  1.1 Filing Party</h3>
<p>
Anyone may file a dispute.
In filing, they become <i>Claimants</i>.
</p>

<h3 id="s1.2"> 1.2 Channel for Filing</h3>

<p>
Disputes are filed by being sent to the normal
support channel of CAcert,
and a fee may be payable.
</p>

<p>
Such fees as are imposed on filing will be specified
on the dispute resolution page of the website.
</p>

<h3 id="s1.3"> 1.3 Case Manager</h3>
<p>
The Case Manager (CM) takes control of the filing.
</p>

<ol><li>
    CM makes an initial determination as
    to whether this filing is a dispute
    for resolution, or it is a request
    for routine support.
  </li><li>
    CM logs the case and establishes such
    documentation and communications support as is customary.
  </li><li>
    If any party acts immediately on the filing
    (such as an urgent security action),
    the CM names these parties to the case.
  </li><li>
    CM selects the Arbitrator.
</li></ol>

<p>
The personnel within the CAcert support team
are Case Managers, by default, or as directed
by the Dispute Resolution Officer <span class="change2">(DRO)</span>.
</p>

<h3 id="s1.4"> 1.4 Contents</h3>
<p>
The filing must specify:
</p>

<ul><li>
    The filing party(s), being the <i>Claimant(s)</i>.
  </li><li>
    The party(s) to whom the complaint is addressed to,
    being the <i>Respondent(s)</i>.
    This will be CAcert in the
    case of requests for support actions.
    It may be a <span class="draftadd">Member</span> (possibly unidentified) in the
    case where one <span class="draftadd">Member</span> has given rise to a complaint against another.
  </li><li>
    The <i>Complaint</i>.
    For example, a trademark has been infringed,
    privacy has been breached,
    or a <span class="draftadd">Member</span> has defrauded using a certificate.
  </li><li>
    The action(s) requested by the filing party
    (technically, called the <i>relief</i>).
    For example, to delete an account,
    to revoke a certificate, or to stop a
    trademark infringement.
</li></ul>

<p>
If the filing is inadequate for lack of information
or for format, the Case Manager
may refile with the additional information,
attaching the original messages.
</p>

<h3 id="s1.5"> 1.5 The Arbitrator</h3>

<p>
The Case Manager selects the Arbitrator according
to the mechanism managed by the
<span class="change2">DRO</span> <!-- Dispute Resolution Officer -->
and approved from time to time.
This mechanism is to maintain a list of Arbitrators available for
dispute resolution.
Each selected Arbitrator has the right to decline the dispute,
and should decline a dispute with which there exists a conflict
of interest.
The reason for declining should be stated.
If no Arbitrator accepts the dispute, the case is
closed with status "declined."
</p>

<p>
Arbitrators are experienced Assurers <span class="draftdrop">of CAcert</span>.
They should be independent and impartial, including
of CAcert <span class="draftadd">Inc.</span> itself where it becomes a party.
</p>

<h2 id="s2">  2. The Arbitration</h2>


<h3 id="s2.1"> 2.1  Authority</h3>

<p>
The Board of CAcert <span class="draftadd">Inc.</span> and the 
<span class="draftadd">
Members of the Community
</span>
 vest in Arbitrators
full authority to hear disputes and deliver rulings
which are binding on CAcert <span class="draftadd">Inc.</span> and the
<span class="draftadd">
Members.
</span>
</p>


<h3 id="s2.2"> 2.2  Preliminaries</h3>

<p>
The Arbitrator conducts some preliminaries:
</p>

<ul><li>
   The Arbitrator reviews the available documentation
   and affirms the rules of dispute resolution.
   Jurisdiction is established, see below.
  </li><li>
   The Arbitrator affirms the governing law (NSW, Australia).
   The Arbitrator may select local law and local
   procedures where Claimants and all Respondents
   agree, are under such jurisdiction, and it is deemed
   more appropriate.
   However, this is strictly limited to those parties,
   and especially, CAcert <span class="draftadd">Inc.</span> and other parties
   remain under the governing law.
  </li><li>
   The Arbitrator reviews the Respondents and Claimants
   with a view to dismissal or joining of additional parties.
   E.g., support personnel may be joined if emergency action was
   taken.
  </li><li>
   Any parties that are not 
   <span class="draftadd">
   Members
   </span>
   and are not bound by the
   <span class="draftdrop">CPS</span> <span class="draftadd">CCA</span>
   are given the opportunity to enter into
   CAcert and be bound by the
   <span class="draftdrop">CPS</span> <span class="draftadd">CCA</span>
   and these rules of arbitration.
   If
   <!-- <span class="draftdrop">these Non-Related Persons (NRPs)</span> <span class="change">they</span> -->
   these Non-Related Persons (NRPs)
   remain outside,
   their rights and remedies under CAcert's policies
   and forum are strictly limited to
   <span class="strike">that</span> <span class="change2">those</span>
   specified in the
   <span class="draftdrop">Non-Related Persons -- Disclaimer and Licence</span> <span class="draftadd">Root Distribution License</span>.
   NRPs
   may proceed with Arbitration subject to preliminary orders
   of the Arbitrator.
  </li><li>
   Participating 
   <span class="draftadd">
   Members
   </span>
   may not resign
   <span class="change2">
   from the Community
   </span>
   until the completion of the case.
  </li><li>
   The Arbitrator confirms that all parties accept
   the forum of dispute resolution.
   This is especially important where a
   <span class="draftadd">
   Member
   </span>
   might be
   in a country with no Arbitration Act in law, or
   where there is reason to believe that a party might
   go to an external court.
  </li><li>
   The Arbitrator confirms that parties are representing
   themselves.  Parties are entitled to be legally
   represented, but are not encouraged to do so,
   bearing in mind the volunteer nature of the
   organisation and the size of the dispute.
   If they do so<span class="change2">,</span>
   they must declare such, including any changes.
  </li><li>
   The Arbitrator may appoint experienced Assurers
   to assist and represent parties, especially for NRPs.
   The Case Manager must not provide such assistance.
  </li><li>
   The Arbitrator is bound to maintain the balance
   of legal fairness.
  </li><li>
   The Arbitrator may make any preliminary orders,
   including protection orders and orders referring
   to emergency actions already taken.
  </li><li>
   The Arbitrator may request any written pleadings,
   counterclaims, and/or statements of defence.
</li></ul>


<h3 id="s2.3"> 2.3  Jurisdiction </h3>

<p>
Jurisdiction - the right or power to hear and rule on
disputes - is initially established by clauses in the
<span class="draftadd">
CAcert Community Agreement.
</span>
The agreement must establish:
</p>

<ul><li>
    That all Parties agree to binding Arbitration
    in CAcert's forum of dispute resolution;
  </li><li>
    for all disputes relating to activities within
    CAcert, issued certificates, roles and actions, etc;
  </li><li>
    as defined by these rules, including the selection
    of a single Arbitrator;
  </li><li>
    under the Law of NSW, Australia;  and
  </li><li>
    the Parties keep email accounts in good working order.
</li></ul>

<p>
An external court may have ("assert") jurisdiction to decide on
issues such as trademark, privacy, contract and fraud,
and may do so with legal remedies.
These are areas where jurisdiction may need
to be considered carefully:
</p>

<ul><li>
    Where NRPs, being not Members of CAcert and not
    bound by agreement, are parties to the dispute.
    E.g., intellectual property disputes may involve
    NRPs and their trademarks;
  </li><li>
    criminal actions or actions likely to result in criminal
    proceedings,
    e.g., fraud;
  </li><li>
    Contracts between 
   <span class="draftadd">
    Members
   </span>
    that were formed without
    a clause to seek arbitration in the forum;
  </li><li>
    Areas where laws fall outside the Arbitration Act,
    such as privacy;
  </li><li>
    Legal process (subpoenas, etc) delivered by
    an external court of "competent jurisdiction."
</li></ul>

<p>
The Arbitrator must consider jurisdiction and rule on a
case by case basis whether jurisdiction is asserted,
either wholly or partially, or declines to hear the case.
In the event of asserting
jurisdiction, and a NRP later decides to pursue rights in
another forum, the Arbitrator should seek the agreement
of the NRP to file the ruling as part of the new case.
</p>

<h3 id="s2.4"> 2.4  Basis in Law </h3>

<p>
Each country generally has an Arbitration Act
that elevates Arbitration as a strong dispute
resolution forum.
The Act generally defers to Arbitration
if the parties have so agreed.
That is, as 
   <span class="draftadd">
   Members
   </span>
<span class="draftdrop">users of CAcert</span>,
you agree to resolve
all disputes before CAcert's forum.
This is sometimes called <i>private law</i>
or <i>alternative dispute resolution</i>.
</p>

<p>
As a matter of public policy, courts will generally
refer any case back to Arbitration.
   <span class="draftadd">
   Members
   </span>
should understand that they will have
strictly limited rights to ask the courts to
seek to have a case heard or to override a Ruling.
</p>


<h3 id="s2.5"> 2.5  External Courts </h3>

<p>
    When an external court claims and asserts its jurisdiction,
    and issues a court order, subpoena or other service to CAcert,
    the CM files the order as a dispute, with the external court
    as <i>Claimant</i>.
    The CM and other support staff are granted no authority to
    act on the basis of any court order, and ordinarily
    must await the order of the Arbitrator
    (which might simply be a repeat of the external court order).
</p>

<p>
    The Arbitrator establishes the bona fides of the
    court, and rules.
    The Arbitrator may rule to reject the order,
    for jurisdiction or other reasons.
    By way of example, if all Parties are
    <span class="draftadd">
    Members,
    </span>
    then jurisdiction more normally falls within the forum.
    If the Arbitrator rules to reject,
    he should do so only after consulting with CAcert <span class="draftadd">Inc.</span> counsel.
    The Arbitrator's jurisidiction is ordinarily that of
    dealing with the order, and
    not that which the external court has claimed to.
</p>


<h3 id="s2.6"> 2.6  Process</h3>

<p>
The Arbitrator follows the procedure:
</p>


<ol><li>
    Establish the facts.
    The Arbitrator collects the evidence from the parties.
    The Arbitrator may order CAcert <span class="draftadd">Inc.</span> or
   <span class="draftadd">
   Members
   </span>
    under jurisdiction to provide support or information.
    The Arbitrator may use email, phone or face-to-face
    meetings as proceedings.
  </li><li>
    Apply the Rules of Dispute Resolution,
    the policies of CAcert and the governing law.
    The Arbitrator may request that the parties
    submit their views.
    The Arbitrator also works to the mission of CAcert,
    the benefit of all
   <span class="draftadd">
   Members
   </span>
    , and the community as a whole.
    The Arbitrator may
    <span class="draftadd">
    seek
    </span>
    any assistance.
  </li><li>
    Makes a considered Ruling.
</li></ol>

<h2 id="s3">  3. The Ruling</h2>

<h3 id="s3.1"> 3.1  The Contents </h3>

<p>
The Arbitrator records:
</p>

<ol><li>
   The Identification of the Parties,
  </li><li>
   The Facts,
  </li><li>
   The logic of the rules and law,
  </li><li>
   The directions and actions to be taken by each party
   (the ruling).
  </li><li>
   The date and place that the ruling is rendered.
</li></ol>


<h3 id="s3.2"> 3.2  Process </h3>
<p>
Once the Ruling is delivered, the case is closed.
The Case Manager is responsible for recording the
Ruling, publishing it, and advising <span class="draftadd">Members</span>.
</p>

<p>
Proceedings are ordinarily private.
The Ruling is ordinarily published,
within the bounds of the Privacy Policy.
The Ruling is written in English.
</p>

<p>
Only under exceptional circumstances can the
Arbitrator declare the Ruling private <i>under seal</i>.
Such a declaration must be reviewed in its entirety
by the Board,
and the Board must confirm or deny that declaration.
If it confirms, the existence of any Rulings under seal
must be published to the
   <span class="draftadd">
   Members
   </span>
in a timely manner
(within days).
</p>

<h3 id="s3.3"> 3.3  Binding and Final </h3>

<p>
The Ruling is
<!-- (DRAFT p20110108) -->
<span class="draftadd">ordinarily final and binding </span>
<span class="draftdrop">binding and final</span>
on CAcert <span class="draftadd">Inc.</span> and all
   <span class="draftadd">
   Members
   </span>
.
Ordinarily, all
   <span class="draftadd">
   Members
   </span>
 agree to be bound by this dispute
resolution policy.
   <span class="draftadd">
   Members
   </span>
must declare in the Preliminaries
any default in agreement or binding.
</p>

<p>
If a person who is not a
   <span class="draftadd">
   Member
   </span>
is a party to the dispute,
then the Ruling is not binding and final on that person,
but the Ruling must be presented in filing any dispute
in another forum such as the person's local courts.
</p>

<h3 id="s3.4"> 3.4  <span class="draftadd">Review for Appeal (DRAFT p20110108)</span> &nbsp;&nbsp;&nbsp;&nbsp;    <span class="draftdrop">Re-opening the Case or Appeal</span> </h3>

<p>
In the <span class="draftadd">event</span> <span class="draftdrop">case</span> of clear injustices, egregious behaviour or
unconscionable Rulings,
<span class="draftadd">
a review may be requested by filing a dispute  (DRAFT p20110108).
</span>
<span class="draftdrop">
parties may seek to re-open the
case by filing a dispute.
</span>
The new Arbitrator reviews the new dispute,
re-examines and reviews the entire case, then rules on
whether the case may be re-opened or not.
</p>

<p>
<span class="draftadd">
If the Review Arbitrator rules the case be re-opened,
then the Review Arbitrator refers the case to an Appeal Panel of 3.
The Appeal Panel is led by a Senior Arbitrator,
and is formed according to procedures established
by the DRO from time to time.
The Appeal Panel hears the case and delivers a final and binding Ruling.
 (DRAFT p20110108)
</span>
<span class="draftdrop">
If the new Arbitrator rules the case be re-opened,
then it is referred to the Board of CAcert Inc.
The Board hears the case and delivers a final
and binding Ruling.
</span>
</p>

<h3 id="s3.5"> 3.5  Liability </h3>

<p>
All liability of the Arbitrator for any act in
connection with deciding a dispute is excluded
by all parties, provided such act does not constitute
an intentional breach of duty.
All liability of the Arbitrators, CAcert <span class="draftadd">Inc.</span>, its officers and its
employees (including Case Manager)
for any other act or omission in connection with
arbitration proceedings is excluded, provided such acts do not
constitute an intentional or grossly negligent breach of duty.
</p>

<p>
The above provisions may only be overridden by
appeal process
 (by means of a new dispute causing referral to the Board).

</p>

<h3 id="s3.6"> 3.6  Remedies </h3>

<p>
The Arbitrator generally instructs using internal remedies,
that is ones that are within the general domain of
<span class="draftdrop">CAcert</span>
<span class="draftadd">the Community</span>,
but there are some external remedies at his disposal.
He may rule and instruct any of the parties on these issues.
</p>

<ul><li>
    "community service" typically including
    <ul><li>
        attend and assure people at trade shows / open source gatherings,
      </li><li>
        writing documentation
      </li><li>
        serve in <span class="change2">a</span> role - support, dispute arbitration
    </li></ul>
    or others as decided.

  </li><li>
    Fined by loss of assurance points, which may result
    in losing Assurer or Assured status.

  </li><li>
    Retraining in role.

  </li><li>
    Revoking of any certificates.

  </li><li>
    Monetary fine up to the liability cap established for
    each party as described in the
    <span class="draftadd">
    CAcert Community Agreement.
    </span>

  </li><li>
    Exclusion from community.

  </li><li>
    Reporting to applicable authorities.

  </li><li>
    Changes to policies and procedures.

</li></ul>

<p>
The Arbitrator is not limited within the general domain
of CAcert, and may instruct novel remedies as seen fit.
Novel remedies outside the domain may be routinely
confirmed by the Board by way of appeal process,
in order to establish precedent.

</p>

<h2 id="s4">  4. Appendix</h2>


<h3 id="s4.1"> 4.1  The Advantages of this Forum </h3>
<p>
The advantage of this process for
   <span class="draftadd">
   Members
   </span>
 is:
</p>

<ul><li>
    CAcert and <span class="draftadd">Members</span> operate across many jurisdictions.
    Arbitration allows us to select a single set of
    rules across all jurisdictions.
  </li><li>
    Arbitration allows CAcert to appropriately separate
    out the routine support actions from difficult dispute
    actions.  Support personnel have no authority to
    act, the appropriately selected Arbitrator has all
    authority to act.
    Good governance is thus maintained.
  </li><li>
    This forum allows CAcert <span class="draftadd">Members</span> to look after themselves
    in a community, without exposing each other to potentially
    disastrous results in strange courts from foreign lands.
  </li><li>
    By volunteering to resolve things "in-house" the costs
    are reduced.
  </li><li>
    Even simple support issues such as password changing
    can be improved by treating as a dispute.  A clear
    chain of request, analysis, ruling and action can be established.
  </li><li>
    CAcert Assurers can develop the understanding and the rules
    for sorting out own problems far better than courts or
    other external agencies. 
</li></ul>

<h3 id="s4.2"> 4.2  The Disadvantages of this Forum </h3>

<p>
Some disadvantages exist.
</p>

<ul><li>
     <span class="draftadd">Members</span> may have their rights trampled over.
     In such a case, the community should strive to
     re-open the case
     and refer it to the board.


  </li><li>
     <span class="draftadd">Members</span> may feel overwhelmed by the formality
     of the process.
     It is kept formal so as to establish good and proper
     authority to act;  otherwise, support and other
     people in power may act without thought and with
     damaging consequences.
  </li><li>
     A country may not have an Arbitration Act.
     In that case, the parties should enter into
     spirit of the forum.
     If they choose to break that spirit,
     they should also depart the community.
</li></ul>

<h3 id="s4.3"> 4.3  Process and Flow </h3>

<p>
To the extent reasonable, the Arbitrator conducts
the arbitration as with any legal proceedings.
This means that the process and style should follow
legal tradition.
</p>

<p>
However, the Arbitrator is unlikely to be trained in
law.  Hence, common sense must be applied, and the
Arbitrator has wide latitude to rule on any particular
motion, pleading, submission.  The Arbitrator's ruling
is final within the arbitration.
</p>

<p>
Note also that many elements of legal proceedings are
deliberately left out of the rules.
</p>


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<div class="comment">
<table width="100%">

<tr>
<td>
  Name: DRP <a style="color: steelblue" href="//svn.cacert.org/CAcert/Policies/ControlledDocumentList.html">COD7</a><br />
  Status: POLICY <a style="color: steelblue" href="//wiki.cacert.org/wiki/TopMinutes-20070917">m20070919.3</a><br />
  &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;           <span class="draftadd">DRAFT p20110108 p20121213 p20130116</span> <br />
  Editor: <a style="color: steelblue" href="//wiki.cacert.org/TeusHagen">Teus Hagen
</a><br />
   Licence: <a style="color: steelblue" href="//wiki.cacert.org/Policy#Licence" title="this document is Copyright &copy; CAcert Inc., licensed openly under CC-by-sa with all disputes resolved under DRP.  More at wiki.cacert.org/Policy" > CC-by-sa+DRP </a><br /></td>
<td valign="top" align="right">
  <a href="//www.cacert.org/policy/PolicyOnPolicy.html"><img src="images/cacert-policy.png" alt="DRP Status - POLICY" height="31" width="88" style="border-style: none;" /></a><br />
  <a href="//www.cacert.org/policy/PolicyOnPolicy.html"><img src="images/cacert-draft.png" alt="DRP Status - DRAFT" height="31" width="88" style="border-style: none;" /></a>

</td>
</tr>
</table>
</div>


<h1> Dispute&nbsp;Resolution&nbsp;Policy </h1>

<h2 id="s0">  0. Introduction</h2>

<p>
This is the Dispute Resolution Policy
<span class="draftdrop">for CAcert</span>
<span class="draftadd">for the CAcert Community, consisting of CAcert Inc and Members who agree to the CAcert Community Agreement (CCA)</span>.
Disputes arising out of
operations by CAcert
<span class="draftadd">Inc</span>
and interactions between
<span class="draftadd">
Members
</span>
may be addressed through this policy.
This document also presents the rules for
resolution of disputes.
</p>

<h3 id="s0.1">  0.1 Nature of Disputes </h3>

<p>
Disputes include:
</p>

<ul><li>
    Requests for non-routine support actions.
    CAcert support team has no authority to
    act outside the normal support facilities made
    available to 
    <span class="draftadd">
    Members;
    </span>
  </li><li>
    Classical disputes where a <span class="draftadd">Member</span> or another
    assert claims and demand remedies;
  </li><li>
    Requests by external organisations, including
    legal processes from foreign courts;
  </li><li>
    Events initiated for training purposes.
</li></ul>

<h2 id="s1">  1. Filing</h2>

<h3 id="s1.1">  1.1 Filing Party</h3>
<p>
Anyone may file a dispute.
In filing, they become <i>Claimants</i>.
</p>

<h3 id="s1.2"> 1.2 Channel for Filing</h3>

<p>
Disputes are filed by being sent to the normal
support channel of CAcert,
and a fee may be payable.
</p>

<p>
Such fees as are imposed on filing will be specified
on the dispute resolution page of the website.
</p>

<h3 id="s1.3"> 1.3 Case Manager</h3>
<p>
The Case Manager (CM) takes control of the filing.
</p>

<ol><li>
    CM makes an initial determination as
    to whether this filing is a dispute
    for resolution, or it is a request
    for routine support.
  </li><li>
    CM logs the case and establishes such
    documentation and communications support as is customary.
  </li><li>
    If any party acts immediately on the filing
    (such as an urgent security action),
    the CM names these parties to the case.
  </li><li>
    CM selects the Arbitrator.
</li></ol>

<p>
The personnel within the CAcert support team
are Case Managers, by default, or as directed
by the Dispute Resolution Officer <span class="change2">(DRO)</span>.
</p>

<h3 id="s1.4"> 1.4 Contents</h3>
<p>
The filing must specify:
</p>

<ul><li>
    The filing party(s), being the <i>Claimant(s)</i>.
  </li><li>
    The party(s) to whom the complaint is addressed to,
    being the <i>Respondent(s)</i>.
    This will be CAcert in the
    case of requests for support actions.
    It may be a <span class="draftadd">Member</span> (possibly unidentified) in the
    case where one <span class="draftadd">Member</span> has given rise to a complaint against another.
  </li><li>
    The <i>Complaint</i>.
    For example, a trademark has been infringed,
    privacy has been breached,
    or a <span class="draftadd">Member</span> has defrauded using a certificate.
  </li><li>
    The action(s) requested by the filing party
    (technically, called the <i>relief</i>).
    For example, to delete an account,
    to revoke a certificate, or to stop a
    trademark infringement.
</li></ul>

<p>
If the filing is inadequate for lack of information
or for format, the Case Manager
may refile with the additional information,
attaching the original messages.
</p>

<h3 id="s1.5"> 1.5 The Arbitrator</h3>

<p>
The Case Manager selects the Arbitrator according
to the mechanism managed by the
<span class="change2">DRO</span> <!-- Dispute Resolution Officer -->
and approved from time to time.
This mechanism is to maintain a list of Arbitrators available for
dispute resolution.
Each selected Arbitrator has the right to decline the dispute,
and should decline a dispute with which there exists a conflict
of interest.
The reason for declining should be stated.
If no Arbitrator accepts the dispute, the case is
closed with status "declined."
</p>

<p>
Arbitrators are experienced Assurers <span class="draftdrop">of CAcert</span>.
They should be independent and impartial, including
of CAcert <span class="draftadd">Inc.</span> itself where it becomes a party.
</p>

<h2 id="s2">  2. The Arbitration</h2>


<h3 id="s2.1"> 2.1  Authority</h3>

<p>
The Board of CAcert <span class="draftadd">Inc.</span> and the 
<span class="draftadd">
Members of the Community
</span>
 vest in Arbitrators
full authority to hear disputes and deliver rulings
which are binding on CAcert <span class="draftadd">Inc.</span> and the
<span class="draftadd">
Members.
</span>
</p>


<h3 id="s2.2"> 2.2  Preliminaries</h3>

<p>
The Arbitrator conducts some preliminaries:
</p>

<ul><li>
   The Arbitrator reviews the available documentation
   and affirms the rules of dispute resolution.
   Jurisdiction is established, see below.
  </li><li>
   The Arbitrator affirms the governing law (NSW, Australia).
   The Arbitrator may select local law and local
   procedures where Claimants and all Respondents
   agree, are under such jurisdiction, and it is deemed
   more appropriate.
   However, this is strictly limited to those parties,
   and especially, CAcert <span class="draftadd">Inc.</span> and other parties
   remain under the governing law.
  </li><li>
   The Arbitrator reviews the Respondents and Claimants
   with a view to dismissal or joining of additional parties.
   E.g., support personnel may be joined if emergency action was
   taken.
  </li><li>
   Any parties that are not 
   <span class="draftadd">
   Members
   </span>
   and are not bound by the
   <span class="draftdrop">CPS</span> <span class="draftadd">CCA</span>
   are given the opportunity to enter into
   CAcert and be bound by the
   <span class="draftdrop">CPS</span> <span class="draftadd">CCA</span>
   and these rules of arbitration.
   If these Non-Related Persons (NRPs) remain outside,
   their rights and remedies under CAcert's policies
   and forum are strictly limited to
   <span class="strike">that</span> <span class="change2">those</span>
   specified in the
   <span class="draftdrop">Non-Related Persons -- Disclaimer and Licence</span> <span class="draftadd">Root Distribution License</span>.
   NRPs may proceed with Arbitration subject to preliminary orders
   of the Arbitrator.
  </li><li>
   Participating 
   <span class="draftadd">
   Members
   </span>
   may not resign
   <span class="change2">
   from the Community
   </span>
   until the completion of the case.
  </li><li>
   The Arbitrator confirms that all parties accept
   the forum of dispute resolution.
   This is especially important where a
   <span class="draftadd">
   Member
   </span>
   might be
   in a country with no Arbitration Act in law, or
   where there is reason to believe that a party might
   go to an external court.
  </li><li>
   The Arbitrator confirms that parties are representing
   themselves.  Parties are entitled to be legally
   represented, but are not encouraged to do so,
   bearing in mind the volunteer nature of the
   organisation and the size of the dispute.
   If they do so, they must declare such, including any
   changes.
  </li><li>
   The Arbitrator may appoint experienced Assurers
   to assist and represent parties, especially for NRPs.
   The Case Manager must not provide such assistance.
  </li><li>
   The Arbitrator is bound to maintain the balance
   of legal fairness.
  </li><li>
   The Arbitrator may make any preliminary orders,
   including protection orders and orders referring
   to emergency actions already taken.
  </li><li>
   The Arbitrator may request any written pleadings,
   counterclaims, and/or statements of defence.
</li></ul>


<h3 id="s2.3"> 2.3  Jurisdiction </h3>

<p>
Jurisdiction - the right or power to hear and rule on
disputes - is initially established by clauses in the
<span class="draftadd">
CAcert Community Agreement.
</span>
The agreement must establish:
</p>

<ul><li>
    That all Parties agree to binding Arbitration
    in CAcert's forum of dispute resolution;
  </li><li>
    for all disputes relating to activities within
    CAcert, issued certificates, roles and actions, etc;
  </li><li>
    as defined by these rules, including the selection
    of a single Arbitrator;
  </li><li>
    under the Law of NSW, Australia;  and
  </li><li>
    the Parties keep email accounts in good working order.
</li></ul>

<p>
An external court may have ("assert") jurisdiction to decide on
issues such as trademark, privacy, contract and fraud,
and may do so with legal remedies.
These are areas where jurisdiction may need
to be considered carefully:
</p>

<ul><li>
    Where NRPs, being not Members of CAcert and not
    bound by agreement, are parties to the dispute.
    E.g., intellectual property disputes may involve
    NRPs and their trademarks;
  </li><li>
    criminal actions or actions likely to result in criminal
    proceedings,
    e.g., fraud;
  </li><li>
    Contracts between 
    <span class="draftadd">
    Members
   </span>
    that were formed without
    a clause to seek arbitration in the forum;
  </li><li>
    Areas where laws fall outside the Arbitration Act,
    such as privacy;
  </li><li>
    Legal process (subpoenas, etc) delivered by
    an external court of "competent jurisdiction."
</li></ul>

<p>
The Arbitrator must consider jurisdiction and rule on a
case by case basis whether jurisdiction is asserted,
either wholly or partially, or declines to hear the case.
In the event of asserting
jurisdiction, and a NRP later decides to pursue rights in
another forum, the Arbitrator should seek the agreement
of the NRP to file the ruling as part of the new case.
</p>

<h3 id="s2.4"> 2.4  Basis in Law </h3>

<p>
Each country generally has an Arbitration Act
that elevates Arbitration as a strong dispute
resolution forum.
The Act generally defers to Arbitration
if the parties have so agreed.
That is, as 
   <span class="draftadd">
   Members
   </span>
<span class="draftdrop">users of CAcert</span>,
you agree to resolve
all disputes before CAcert's forum.
This is sometimes called <i>private law</i>
or <i>alternative dispute resolution</i>.
</p>

<p>
As a matter of public policy, courts will generally
refer any case back to Arbitration.
   <span class="draftadd">
   Members
   </span>
should understand that they will have
strictly limited rights to ask the courts to
seek to have a case heard or to override a Ruling.
</p>


<h3 id="s2.5"> 2.5  External Courts </h3>

<p>
    When an external court claims and asserts its jurisdiction,
    and issues a court order, subpoena or other service to CAcert,
    the CM files the order as a dispute, with the external court
    as <i>Claimant</i>.
    The CM and other support staff are granted no authority to
    act on the basis of any court order, and ordinarily
    must await the order of the Arbitrator
    (which might simply be a repeat of the external court order).
</p>

<p>
    The Arbitrator establishes the bona fides of the
    court, and rules.
    The Arbitrator may rule to reject the order,
    for jurisdiction or other reasons.
    By way of example, if all Parties are
    <span class="draftadd">
    Members,
    </span>
    then jurisdiction more normally falls within the forum.
    If the Arbitrator rules to reject,
    he should do so only after consulting with CAcert <span class="draftadd">Inc.</span> counsel.
    The Arbitrator's jurisidiction is ordinarily that of
    dealing with the order, and
    not that which the external court has claimed to.
</p>


<h3 id="s2.6"> 2.6  Process</h3>

<p>
The Arbitrator follows the procedure:
</p>


<ol><li>
    Establish the facts.
    The Arbitrator collects the evidence from the parties.
    The Arbitrator may order CAcert <span class="draftadd">Inc.</span> or
   <span class="draftadd">
   Members
   </span>
    under jurisdiction to provide support or information.
    The Arbitrator may use email, phone or face-to-face
    meetings as proceedings.
  </li><li>
    Apply the Rules of Dispute Resolution,
    the policies of CAcert and the governing law.
    The Arbitrator may request that the parties
    submit their views.
    The Arbitrator also works to the mission of CAcert,
    the benefit of all
   <span class="draftadd">
   Members
   </span>
    , and the community as a whole.
    The Arbitrator may
    <span class="draftadd">
    seek
    </span>
    any assistance.
  </li><li>
    Makes a considered Ruling.
</li></ol>

<h2 id="s3">  3. The Ruling</h2>

<h3 id="s3.1"> 3.1  The Contents </h3>

<p>
The Arbitrator records:
</p>

<ol><li>
   The Identification of the Parties,
  </li><li>
   The Facts,
  </li><li>
   The logic of the rules and law,
  </li><li>
   The directions and actions to be taken by each party
   (the ruling).
  </li><li>
   The date and place that the ruling is rendered.
</li></ol>


<h3 id="s3.2"> 3.2  Process </h3>
<p>
Once the Ruling is delivered, the case is closed.
The Case Manager is responsible for recording the
Ruling, publishing it, and advising <span class="draftadd">Members</span>.
</p>

<p>
Proceedings are ordinarily private.
The Ruling is ordinarily published,
within the bounds of the Privacy Policy.
The Ruling is written in English.
</p>

<p>
Only under exceptional circumstances can the
Arbitrator declare the Ruling private <i>under seal</i>.
Such a declaration must be reviewed in its entirety
by the Board,
and the Board must confirm or deny that declaration.
If it confirms, the existence of any Rulings under seal
must be published to the
   <span class="draftadd">
   Members
   </span>
in a timely manner
(within days).
</p>

<h3 id="s3.3"> 3.3  Binding and Final </h3>

<p>
The Ruling is
<span class="draftadd">ordinarily final and binding</span>
<span class="draftdrop">binding and final</span>
on CAcert <span class="draftadd">Inc.</span> and all
   <span class="draftadd">
   Members.
   </span>
Ordinarily, all
   <span class="draftadd">
   Members
   </span>
 agree to be bound by this dispute
resolution policy.
   <span class="draftadd">
   Members
   </span>
must declare in the Preliminaries
any default in agreement or binding.
</p>

<p>
If a person who is not a
   <span class="draftadd">
   Member
   </span>
is a party to the dispute,
then the Ruling is not binding and final on that person,
but the Ruling must be presented in filing any dispute
in another forum such as the person's local courts.
</p>

<h3 id="s3.4"> 3.4  <span class="draftadd">Review for Appeal (DRAFT p20110108)</span> &nbsp;&nbsp;&nbsp;&nbsp;    <span class="draftdrop">Re-opening the Case or Appeal</span> </h3>

<p>
In the <span class="draftadd">event</span> <span class="draftdrop">case</span> of clear injustices, egregious behaviour or
unconscionable Rulings,
<span class="draftadd">
a review may be requested by filing a dispute (DRAFT p20110108).
</span>
<span class="draftdrop">
parties may seek to re-open the
case by filing a dispute.
</span>
The new Arbitrator reviews the new dispute,
re-examines and reviews the entire case, then rules on
whether the case may be re-opened or not.
</p>

<p>
<span class="draftadd">
If the Review Arbitrator rules the case be re-opened,
then the Review Arbitrator refers the case to an Appeal Panel of 3.
The Appeal Panel is led by a Senior Arbitrator,
and is formed according to procedures established
by the DRO from time to time.
The Appeal Panel hears the case and delivers a final and binding Ruling.
(DRAFT p20110108)
</span>
<span class="draftdrop">
If the new Arbitrator rules the case be re-opened,
then it is referred to the Board of CAcert Inc.
The Board hears the case and delivers a final
and binding Ruling.
</span>
</p>

<h3 id="s3.5"> 3.5  Liability </h3>

<p>
All liability of the Arbitrator for any act in
connection with deciding a dispute is excluded
by all parties, provided such act does not constitute
an intentional breach of duty.
All liability of the Arbitrators, CAcert <span class="draftadd">Inc.</span>, its officers and its
employees (including Case Manager)
for any other act or omission in connection with
arbitration proceedings is excluded, provided such acts do not
constitute an intentional or grossly negligent breach of duty.
</p>

<p>
The above provisions may only be overridden by
appeal process.
<span class="draftdrop">
(by means of a new dispute causing
referral to the Board).
</span>
</p>

<h3 id="s3.6"> 3.6  Remedies </h3>

<p>
The Arbitrator generally instructs using internal remedies,
that is ones that are within the general domain of
<span class="draftdrop">CAcert</span>
<span class="draftadd">the Community</span>,
but there are some external remedies at his disposal.
He may rule and instruct any of the parties on these issues.
</p>

<ul><li>
    "community service" typically including
    <ul><li>
        attend and assure people at trade shows / open source gatherings,
      </li><li>
        writing documentation
      </li><li>
        serve in <span class="change2">a</span> role - support, dispute arbitration
    </li></ul>
    or others as decided.

  </li><li>
    Fined by loss of assurance points, which may result
    in losing Assurer or Assured status.

  </li><li>
    Retraining in role.

  </li><li>
    Revoking of any certificates.

  </li><li>
    Monetary fine up to the liability cap established for
    each party as described in the
    <span class="draftadd">
    CAcert Community Agreement.
    </span>

  </li><li>
    Exclusion from community.

  </li><li>
    Reporting to applicable authorities.

  </li><li>
    Changes to policies and procedures.

</li></ul>

<p>
The Arbitrator is not limited within the general domain
of CAcert, and may instruct novel remedies as seen fit.
<span class="draftadd">
Remedies remain subject to appeal.
</span>
<span class="draftdrop">
Novel remedies outside the domain may be routinely
confirmed  by the Board by way of appeal process,
in order to establish precedent.
</span>
</p>

<h2 id="s4">  4. Appendix</h2>


<h3 id="s4.1"> 4.1  The Advantages of this Forum </h3>
<p>
The advantage of this process for
   <span class="draftadd">
   Members
   </span>
 is:
</p>

<ul><li>
    CAcert and <span class="draftadd">Members</span> operate across many jurisdictions.
    Arbitration allows us to select a single set of
    rules across all jurisdictions.
  </li><li>
    Arbitration allows CAcert to appropriately separate
    out the routine support actions from difficult dispute
    actions.  Support personnel have no authority to
    act, the appropriately selected Arbitrator has all
    authority to act.
    Good governance is thus maintained.
  </li><li>
    This forum allows CAcert <span class="draftadd">Members</span> to look after themselves
    in a community, without exposing each other to potentially
    disastrous results in strange courts from foreign lands.
  </li><li>
    By volunteering to resolve things "in-house" the costs
    are reduced.
  </li><li>
    Even simple support issues such as password changing
    can be improved by treating as a dispute.  A clear
    chain of request, analysis, ruling and action can be established.
  </li><li>
    CAcert Assurers can develop the understanding and the rules
    for sorting out own problems far better than courts or
    other external agencies. 
</li></ul>

<h3 id="s4.2"> 4.2  The Disadvantages of this Forum </h3>

<p>
Some disadvantages exist.
</p>

<ul><li>
     <span class="draftadd">Members</span> may have their rights trampled over.
     In such a case, the community should strive to
     re-open the case <span class="draftdrop">and refer it to the board<span>.
  </li><li>
     <span class="draftadd">Members</span> may feel overwhelmed by the formality
     of the process.
     It is kept formal so as to establish good and proper
     authority to act;  otherwise, support and other
     people in power may act without thought and with
     damaging consequences.
  </li><li>
     A country may not have an Arbitration Act.
     In that case, the parties should enter into
     spirit of the forum.
     If they choose to break that spirit,
     they should also depart the community.
</li></ul>

<h3 id="s4.3"> 4.3  Process and Flow </h3>

<p>
To the extent reasonable, the Arbitrator conducts
the arbitration as with any legal proceedings.
This means that the process and style should follow
legal tradition.
</p>

<p>
However, the Arbitrator is unlikely to be trained in
law.  Hence, common sense must be applied, and the
Arbitrator has wide latitude to rule on any particular
motion, pleading, submission.  The Arbitrator's ruling
is final within the arbitration.
</p>

<p>
Note also that many elements of legal proceedings are
deliberately left out of the rules.
</p>

</body>
</html>
DisputeResolutionPolicy-p20130116.html (22,934 bytes)   
Reviewed byNEOatNHNG, BenBE
Test Instructions

Relationships

related to 0001009 closedNEOatNHNG Exchange OA policy in the WebDB with the one in SVN (rev p20080401.1) 
related to 0001131 closedNEOatNHNG Rename _all_ Policies from .php to .html and fix all links (was: Rename PolicyOnPolicy.php to .html) 
related to 0000941 needs workUli60 Policy Repository Migration 

Activities

Uli60

2012-12-21 14:35

updater   ~0003539

plz rename DisputeResolutionPolicy_p20121213.html to
DisputeResolutionPolicy.html
for /policy/DisputeResolutionPolicy.html
remove DisputeResolutionPolicy.php

iang

2012-12-21 14:39

developer   ~0003540

References:

policy group decisions p20110108 p20121213, this is now the current DRAFT

https://wiki.cacert.org/PolicyDecisions#p20121213
https://wiki.cacert.org/PolicyDecisions#p20110108

PoP4.2 "4.2 A DRAFT is a policy-in-effect for the Community and is to be distributed and treated as such" policy group requests that the main website document be updated.

http://www.cacert.org/policy/PolicyOnPolicy.php#s4.2

INOPIAE

2013-01-06 22:48

updater   ~0003589

pushed fix to https://github.com/INOPIAE/CAcert/commit/bug-1130

INOPIAE

2013-01-08 08:18

updater   ~0003602

The DisputeResolutionPolicy shows the entry DRAFT p20110108 p20121213 and the logos.

New policy works

Werner Dworak

2013-01-08 10:56

updater   ~0003607

The DisputeResolutionPolicy shows the entry DRAFT p20110108 p20121213 and the logos and else shows the correct contents.

Therefore it works.

Uli60

2013-01-08 22:06

updater   ~0003620

Logout
About CAcert - Policies
shows -> https://cacert1.it-sls.de/policy/DisputeResolutionPolicy.php
=> FAIL
request was to set the policy to .HTML
see https://wiki.cacert.org/Brain/Policy/Guide
and in this bug report description


https://cacert1.it-sls.de/policy/DisputeResolutionPolicy.php
similar to
https://svn.cacert.org/CAcert/Policies/DisputeResolutionPolicy_p20121213.html
in source line 1 an addtl. ' has been added
=> ?

Policy + Draft symbol works
=> ok

MartinGummi

2013-01-08 22:18

updater   ~0003621

Error Line 1, Column 39: character "'" not allowed in prolog

<?xml version="1.0" encoding="utf-8"?>'

http://validator.w3.org/check?uri=http%3A%2F%2Fcacert1.it-sls.de%2Fpolicy%2FDisputeResolutionPolicy.php&charset=%28detect+automatically%29&doctype=Inline&group=0

INOPIAE

2013-01-08 22:26

updater   ~0003623

After fix the ' is not there anymore
=>ok

INOPIAE

2013-01-09 20:51

updater   ~0003633

Three test are made. Please review. The change to html will be handled in https://bugs.cacert.org/view.php?id=1131

Uli60

2013-01-15 06:17

updater   ~0003654

https://bugs.cacert.org/view.php?id=1130#c3621 problem fixed
=> ok

the rest, same as
https://bugs.cacert.org/view.php?id=1130#c3620
=> ok

NEOatNHNG

2013-01-15 23:07

administrator   ~0003668

Changes OK => ready to deploy

wytze

2013-01-17 15:31

developer   ~0003686

The patch has been installed on the production server on January 17, 2013. See also: https://lists.cacert.org/wws/arc/cacert-systemlog/2013-01/msg00005.html

Uli60

2013-02-15 22:35

updater   ~0003751

recent policy decision p20130116 to incorporate
see updated document:
https://svn.cacert.org/CAcert/Policies/DisputeResolutionPolicy-p20130116.html

Uli60

2013-02-15 22:38

updater   ~0003752

revision
DisputeResolutionPolicy-p20130116.html
still has the link fixes according to bug 0001131 include

Eva

2014-08-17 14:47

updater   ~0004955

The DRP has reached POLICY status with the policy decision p20140731.

The document of this bug is deprecated by this policy decision so it should not be moved to the production server.

Issue History

Date Modified Username Field Change
2012-12-21 14:33 Uli60 New Issue
2012-12-21 14:33 Uli60 Assigned To => Uli60
2012-12-21 14:34 Uli60 File Added: DisputeResolutionPolicy_p20121213.html
2012-12-21 14:35 Uli60 Note Added: 0003539
2012-12-21 14:35 Uli60 Status new => fix available
2012-12-21 14:39 iang Note Added: 0003540
2012-12-21 18:12 Uli60 Relationship added related to 0001009
2012-12-21 18:28 Uli60 Relationship added related to 0001131
2012-12-21 18:43 Uli60 Assigned To Uli60 => BenBE
2013-01-06 22:48 INOPIAE Note Added: 0003589
2013-01-06 22:56 BenBE Reviewed by => BenBE
2013-01-06 22:56 BenBE Assigned To BenBE => NEOatNHNG
2013-01-06 22:56 BenBE Status fix available => needs review & testing
2013-01-08 08:18 INOPIAE Note Added: 0003602
2013-01-08 10:56 Werner Dworak Note Added: 0003607
2013-01-08 22:06 Uli60 Note Added: 0003620
2013-01-08 22:18 MartinGummi Note Added: 0003621
2013-01-08 22:26 INOPIAE Note Added: 0003623
2013-01-09 20:51 INOPIAE Note Added: 0003633
2013-01-09 20:51 INOPIAE Status needs review & testing => needs review
2013-01-10 10:43 Werner Dworak Relationship added related to 0000941
2013-01-15 06:17 Uli60 Note Added: 0003654
2013-01-15 23:07 NEOatNHNG Reviewed by BenBE => NEOatNHNG, BenBE
2013-01-15 23:07 NEOatNHNG Note Added: 0003668
2013-01-15 23:07 NEOatNHNG Status needs review => ready to deploy
2013-01-15 23:17 BenBE Source_changeset_attached => cacert-devel testserver-stable f4661078
2013-01-15 23:17 INOPIAE Source_changeset_attached => cacert-devel testserver-stable 5a03eb2d
2013-01-15 23:17 INOPIAE Source_changeset_attached => cacert-devel testserver-stable 03cc021e
2013-01-15 23:17 INOPIAE Source_changeset_attached => cacert-devel testserver-stable 3b508298
2013-01-15 23:17 INOPIAE Source_changeset_attached => cacert-devel testserver-stable afe0e4a3
2013-01-15 23:17 BenBE Source_changeset_attached => cacert-devel testserver-stable a15736cd
2013-01-15 23:17 BenBE Source_changeset_attached => cacert-devel testserver-stable 9ad928e5
2013-01-15 23:17 BenBE Source_changeset_attached => cacert-devel testserver-stable 600b1a8d
2013-01-16 04:30 BenBE Source_changeset_attached => cacert-devel release d92573a7
2013-01-17 15:31 wytze Note Added: 0003686
2013-01-17 15:31 wytze Status ready to deploy => solved?
2013-01-17 15:31 wytze Resolution open => fixed
2013-01-17 15:33 wytze Fixed in Version => 2013 Q1
2013-01-17 15:34 Werner Dworak Product Version => 2012 Q4
2013-02-15 22:34 Uli60 Assigned To NEOatNHNG => Uli60
2013-02-15 22:35 Uli60 Note Added: 0003751
2013-02-15 22:35 Uli60 Status solved? => needs work
2013-02-15 22:36 Uli60 File Added: DisputeResolutionPolicy-p20130116.html
2013-02-15 22:38 Uli60 Note Added: 0003752
2013-02-15 22:38 Uli60 Status needs work => fix available
2014-08-17 14:47 Eva Note Added: 0004955
2014-08-17 14:49 BenBE Status fix available => solved?
2014-08-17 14:49 BenBE Resolution fixed => no change required
2014-08-17 14:49 BenBE Fixed in Version 2013 Q1 => 2014 Q3
2014-08-17 14:49 BenBE Target Version => 2014 Q3
2014-11-21 06:49 INOPIAE Status solved? => closed