View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
---|---|---|---|---|---|
0001502 | Main CAcert Website | web of trust | public | 2021-01-13 16:05 | 2024-01-04 02:58 |
Reporter | alkas | Assigned To | |||
Priority | normal | Severity | major | Reproducibility | always |
Status | new | Resolution | open | ||
Platform | Default | OS | any | OS Version | any |
Product Version | 2015 Q3 | ||||
Summary | 0001502: Website CAcert.org should be more user friendly | ||||
Description | Many question for Support team concern few problems. #1 - a common user is trying to get a client certificate e. g. for e-mail security. When s/he uses browsers like Firefox, Chrome, Edge, Safari etc,, s/he sees the following error message (roughly): No valid CSR received. Try another browser. The Wiki articles exist with solutions of just this. Will it be possible to add a link to the specific Wiki article? The most frequent questions to Support: . My browser is unable to create and submit CSR, (Wiki: https://wiki.cacert.org/HowTo/ClientCertCreate4) - I am unable to renew my certificate (Wiki: https://wiki.cacert.org/FAQ/CertificateRenewal) - My system reports the private key needed, where to find it (Wiki: https://wiki.cacert.org/FAQ/MissingPrivateKey) - How to convert binary P10 formatted CSR to Base64 format (Wiki: https://wiki.cacert.org/HowTo/CertP10toBase64Coding) - Digital signing of documents (e.g. Wiki: https://wiki.cacert.org/AdobeReader and more) ...and several other. | ||||
Steps To Reproduce | Try to make a client cert via Firefox browser. Look at the error message. The Wiki articles solving this are https://wiki.cacert.org/FAQ/Keygen, and https://wiki.cacert.org/HowTo/ClientCertCreate4 | ||||
Tags | browser, Wiki, WoT | ||||
Reviewed by | |||||
Test Instructions | |||||
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Proposal for a quick but efficient fix. It might look like that (consensus with Aleš and Dirk): * change as least as possible the text of the UI, in order to avoid to change it in many langages at once * make the checkbox "Show advanced options" checked by default (please see attached screenshot) * add a default explanation text in the CSR input field (text box) where the CSR has to be pasted * such a text might look like that: "Please pay attention that Certificate Signing Request is not optional anymore. It is mandatory to copy and paste a CSR into this box. The certificate generation won't work in case you do not provide a CSR. Please clear this text and paste your CSR here." * ideally, such text should be in written grey, in the background of the CSR input field, then disapear by itself as soon as the user pastes a CSR or type any character in the input box. |
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@alkas - I think some of your wishes will be fulfilled when 1551 is re-implemented. It was, briefly, but then the signer crashed and was restored using a backup which didn't have the new/current code. The wiki also mentions this new, much easier method. https://wiki.cacert.org/FAQ/Keygen And, IIRC, it was you who created the even better wiki page with images on how to use the new method. :-) https://wiki.cacert.org/TutorialsHowto/Generate-new-CSR |
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Correction, it was webdb1that crashed, not the signer. |
Date Modified | Username | Field | Change |
---|---|---|---|
2021-01-13 16:05 | alkas | New Issue | |
2021-01-13 16:05 | alkas | Tag Attached: browser | |
2021-01-13 16:05 | alkas | Tag Attached: Wiki | |
2021-01-13 16:05 | alkas | Tag Attached: WoT | |
2021-02-03 13:09 |
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Note Added: 0005956 | |
2021-02-03 13:09 |
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File Added: Screen Shot 2021-02-03 at 13.58.14.png | |
2024-01-03 14:44 | NoSubstitute | Relationship added | related to 0001551 |
2024-01-03 14:50 | NoSubstitute | Note Added: 0006199 | |
2024-01-04 02:58 | NoSubstitute | Note Added: 0006204 |