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IDProjectCategoryView StatusLast Update
0001502Main CAcert Websiteweb of trustpublic2024-01-04 02:58
Reporteralkas Assigned To 
Status newResolutionopen 
PlatformDefaultOSanyOS Versionany
Product Version2015 Q3 
Summary0001502: Website should be more user friendly
DescriptionMany question for Support team concern few problems.
#1 - a common user is trying to get a client certificate e. g. for e-mail security. When s/he uses browsers like Firefox, Chrome, Edge, Safari etc,, s/he sees the following error message (roughly): No valid CSR received. Try another browser. The Wiki articles exist with solutions of just this. Will it be possible to add a link to the specific Wiki article?

The most frequent questions to Support:
. My browser is unable to create and submit CSR, (Wiki:
- I am unable to renew my certificate (Wiki:
- My system reports the private key needed, where to find it (Wiki:
- How to convert binary P10 formatted CSR to Base64 format (Wiki:
- Digital signing of documents (e.g. Wiki: and more)
...and several other.
Steps To ReproduceTry to make a client cert via Firefox browser. Look at the error message. The Wiki articles solving this are, and
Tagsbrowser, Wiki, WoT
Reviewed by
Test Instructions


related to 0001551 needs review & testingTed Adjust interface on page for signing certificate to refer to the new CSR creation web app 



2021-02-03 13:09

manager   ~0005956

Proposal for a quick but efficient fix.
It might look like that (consensus with AleŇ° and Dirk):

* change as least as possible the text of the UI, in order to avoid to change it in many langages at once

* make the checkbox "Show advanced options" checked by default (please see attached screenshot)

* add a default explanation text in the CSR input field (text box) where the CSR has to be pasted

* such a text might look like that:

  "Please pay attention that Certificate Signing Request is not optional anymore. It is mandatory to copy and paste a CSR into this box. The certificate generation won't work in case you do not provide a CSR. Please clear this text and paste your CSR here."

* ideally, such text should be in written grey, in the background of the CSR input field, then disapear by itself as soon as the user pastes a CSR or type any character in the input box.


2024-01-03 14:50

updater   ~0006199

@alkas - I think some of your wishes will be fulfilled when 1551 is re-implemented.
It was, briefly, but then the signer crashed and was restored using a backup which didn't have the new/current code.

The wiki also mentions this new, much easier method.

And, IIRC, it was you who created the even better wiki page with images on how to use the new method. :-)


2024-01-04 02:58

updater   ~0006204

Correction, it was webdb1that crashed, not the signer.

Issue History

Date Modified Username Field Change
2021-01-13 16:05 alkas New Issue
2021-01-13 16:05 alkas Tag Attached: browser
2021-01-13 16:05 alkas Tag Attached: Wiki
2021-01-13 16:05 alkas Tag Attached: WoT
2021-02-03 13:09 Golffies Note Added: 0005956
2021-02-03 13:09 Golffies File Added: Screen Shot 2021-02-03 at 13.58.14.png
2024-01-03 14:44 NoSubstitute Relationship added related to 0001551
2024-01-03 14:50 NoSubstitute Note Added: 0006199
2024-01-04 02:58 NoSubstitute Note Added: 0006204